Standard Chartered Bank signs to implement Avanza’s Call Center Solution

Standard Chartered Bank strengthened its relationship with Avanza Solutions by signing for Unison, Avanza’s multi-site Call Center solution.

The solution aims to provides a centralized 360° view to supply SCB’s customers and partners with superior and personalized services. Unison will integrate with SCB‘s Core Banking Solution and other host systems via Rendezvous—Avanza’s Financial Middleware.

Avanza will also develop and implement an IVR solution for SCB. The following are the key features of the solution:

  • Customer Portfolio Management
  • Inbound Agent Desktop
  • Integration with Genesys CTI
  • Integration with SCB Host Systems
  • MIS reporting
  • IVR Call flow Development and Implementation
  • Implementation of Genesys multi-site CTI including DR, Voice Portal, and Proactive notification

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