Orange Telecom, in collaboration with C Square Consulting Pakistan is all set to launch another call centre in Congo. The project will not only boast of using the world’s number 1 technology equipment, but will also have 120 blended seats, operate in six languages, involve the usage of analytics using Infomart Insight, have an open architecture, SIP, and be easily available to customers and clients. It will also have a Genesys Interaction Workspace and a C-Square Analytical Wallboard.
The features are especially important to a world-class operator such as France Telecom rebranded as Orange Telecom company since they are already functioning in 33 countries. In the international market, the company’s name alone embodies the Group’s core values and commitment to connecting the largest number of audience to the digital universe creating a powerful and differentiating asset that unifies the image of the enterprise around the world.
The team at C Square Consulting has been involved already at Orange DRC from the requirement gathering phase to the successful launch of the Orange Telecom Call Center.
In order to provide a better and consistent service to its customers, Orange Telecom DRC plans to start Multimedia and Social Media Platform implementation in the next phase with C Square Consulting.