P@SHA member i2c announced that it has appointed Peg Johnson as executive vice president of Global Client Success to oversee global operations of its client services and customer success organizations. Reporting directly to i2c’s Chief Executive Officer Amir Wain, Ms. Johnson will continue to scale the company’s service delivery operations and lead a team of professionals dedicated to customer success.
“Our clients’ success is the foundation of our business,” said i2c CEO Amir Wain. “We are on a path to $1 billion in revenue, and we’re committed to expanding our operational expertise and footprint to support this growth. Peg is a strategic addition to the company, and I am excited to have her join the executive team. She brings deep financial services industry experience and operational expertise in building large global success organizations.”
Ms. Johnson has over 20 years of experience running global service delivery teams in the payments industry, working with the world’s largest credit, debit, and prepaid issuers. She comes to i2c from First Data Corporation, where she was senior vice president of business operations and led client services for the company’s Financial Services organization, managing 400 employees responsible for the strategic interface between the company’s executive, legal, and product teams and its clients.
“I am excited to join i2c because its success comes not just from its best-in-class payments processing technology, but also because of the focus on making clients successful,” commented Ms. Johnson. “I’m passionate about customers and leading teams that build winning relationships, and I look forward to scaling success and expanding a world-class service delivery organization.”