First Micro Finance Bank partners with C Square Consulting

First Micro Finance Bank partners with C Square Consulting in its Customer Experience journey. The signing ceremony took place on 24th May 2017 in Karachi. FMFB in its ambition to engage and service their customers in a better way selected Genesys World’s Number One Contact Center Solution.

Genesys is a pioneer in helping companies effortlessly engage customers across all touch-points, channels and interactions to maximize loyalty and revenues. Bringing this technology will revolutionize the management of customer experiences for corporate clients.

Speaking at the event, Mr. Sohail Malik, Head of Digital Management of First Microfinance Bank, stated, “We are pleased to partner with C Square Consulting to launch Genesys Contact Center.  With C Square Consulting, organizations can eliminate the headaches and costs of implementation, support, and management of complex in-premise technologies. This enables clients to focus entirely on their businesses’ core competencies.”

Mr. Ahsan Mashkoor, CEO of C Square Consulting added, “Genesys Contact Centre Solution will enable our clients to personalize the interactions and meet their customers at several touch-points in a consistent manner; consequently, increasing customer satisfaction and loyalty.”

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