Karachi: C Square Consulting and Soneri Bank signed an MoU to set up the country’s first Contact Centre on Cloud. The move will provide Soneri Bank customers with an entirely new and enriching customer experience on the world-class Genesys Telecommunication Contact Center solution brought by CSQUARE and hosted on the reliable Cloud powered by RapidCompute (a division of Cybernet).
Amin Feerasta, Chief Operating Officer (COO) Soneri Bank speaking at the occasion said, “Soneri Bank in its mission to continuously innovate and enhance customer service has invested in the world’s leading technology. This platform will allow Soneri Bank to provide consistent customer experience along all touch points.”
Ahsan Mashkoor, CEO C Square Consulting, shared his thoughts at the event by saying, “This model enables businesses to remain lean and yet competitive, by minimizing capital expenditures to procure the best at an OPEX model.”
C Square has been providing Genesys Contact Centre services across the Middle East and now brings to Pakistan a highly scalable and reliable solution at a monthly rental package. Cloud Contact Center solution will allow businesses to run their entire contact center operations on the Cloud, including Voice Calls, Interactive Voice Response systems (IVR), Social Media Engagement, Web Chat, Proactive Contact, and Email/SMS Management. Furthermore, they may now utilize these solutions on a pay-as-you-grow basis while companies with fluctuating inflow of customer interactions may rent out additional seats in those months when business is booming.