In a recent development, Al Baraka Bank, owned by Al Baraka Group, Bahrain, has partnered with ZRG International (www.zrg.com) to deploy a flexible customer service Contact Center solution with a fully customized application suite.
Al Baraka plans to greatly enhance their customer support to provide services in a timely and quality manner while achieving complete documentation and management reporting capabilities in a very cost-effective and modular way. The project is going on a fast track to implement their Self-service and live agent based applications soon in the first phase.
ZRG has been around since 1994 in the communication and interaction technology solutions market, focusing on this specialized area. Its solutions are deployed and being successfully used at 16 leading banks in the region, in addition to many other leading brand organizations like TCS, EFU, Allianz, PSO, PTCL, MultiNet, etc.
Additionally, during the last 10 years, it has also successfully delivered many contact center and IVR projects for telecommunication and cellular companies like Warid, Mobilink, Ufone, Zong, Paktel and Instaphone.
ZRG, in collaboration with Dialogic Corporation, USA (www.dialogic.com) is making impressive progress in the national and international markets with its flexible and proven Contact Center, CRM, IVR, CTI, Call Recording solutions and a dependable service quality. Customers continue to show their confidence on ZRG’s abilities to deliver results. Its existing clients and the relationship durations demonstrate the level of merit, capabilities, quality, trust and responsiveness that ZRG offers.